Help Centre

Click Sign Up on our website and register using your email address. It's quick, secure, and free.

No. You may checkout as a guest. Creating an account unlocks faster checkout, easy order tracking, and seamless returns.

• View and track orders
• Save multiple delivery addresses
• Faster returns and exchanges
• Early access to offers and updates

Go to My Account to update your name, email, phone number, address, and payment methods.

Click Forgot Password on the login page and follow the reset instructions sent to your email.

Yes. We use industry standard security protocols to keep your information private and protected.

Select your product, choose the correct size and colour, add it to your cart, and proceed to checkout.

You can easily check whether we deliver to your location by entering your pin code on the product page or during checkout.

Once your order is placed, you'll receive a confirmation email and SMS with order details.

Yes. After dispatch, a tracking link will be shared via email and SMS. You can also track it from My Orders.

Orders can be modified only before dispatch. Once an order is marked for dispatch, changes are not possible. Please contact our customer support team immediately for assistance.

If an item is out of stock, select "Notify Me" to be alerted when it's back. We restock regularly.

Yes. You can download your invoice from My Account → Orders → Select Order → Download Invoice once the order is delivered.

Eligible products can be returned within the specified return window. Eligibility is clearly mentioned on each product page.

• Exchange requests must be raised within 7 days of delivery
• The product must be unused, unwashed, and in original condition with tags intact
• Exchanges are subject to size or colour availability

• Once approved, a reverse pickup will be arranged (or self-ship, if pickup is unavailable)
• The replacement product will be dispatched after quality checks
• Delivery timelines may vary based on location and stock availability

Products purchased during sales or promotions may have limited or no return/exchange eligibility. This will be clearly mentioned on the product page.

Log in to your account, go to My Orders, and initiate a return request by following the on screen steps.

Refunds are processed within 5–7 business days after the returned product passes quality checks.

Yes. Orders can be cancelled only before they are dispatched.

Please contact our customer support team as soon as possible with your order details.

Yes. If the order is cancelled before dispatch, a full refund will be issued to your original payment method.

Orders placed before the logistics cut-off time are usually dispatched the same day. Orders placed after the cut-off time are dispatched on the next business day.

Dispatch timelines may vary during high-volume periods, sales, or holidays.

Please contact our customer support team within 24 hours. We will investigate the issue with our logistics partner and assist you accordingly.

If your package is lost or does not reach you due to a logistics issue, please contact our customer support team immediately with your order details.

Once reported, we will investigate the matter with our logistics partner. If the package is confirmed as lost, we will offer a replacement or a full refund, as per your preference.

We're sorry if your order arrives incomplete or incorrect. Please contact our customer support team immediately.

Zarelle uses a Video Management System (VMS) to record the packing process for each order. This helps us verify and resolve issues related to missing or incorrect items quickly and accurately.

If an item is missing:

• Share your order details and a photo of the package contents.
• We will verify your order using VMS evidence and arrange for the missing item to be shipped or processed as per your preference.

If an item is damaged:

• Please send a photo of the damaged product and the packaging.
• Once verified, we will provide a replacement or a full refund as per the refund policy.

Once your return request is approved, a reverse pickup is scheduled through our logistics partner from the original delivery address.

Pickup process:

• Pickup is arranged automatically after approval
• Our courier partner will collect the product within the communicated timeline
• Please ensure the product is unused, securely packed, and in original condition

Reverse pickup charges:

• Reverse pickup charges, if applicable, will be clearly communicated at the time of return request
• Charges may be deducted from the refund amount as per our return policy
• In cases of damaged, defective, or incorrect products, reverse pickup charges are not applied

In some locations, doorstep pickup may not be available. In such cases, customers may be requested to self-ship the return product.

How self-ship works:

1. Our support team will share the return address and instructions
2. You can ship the product using any reliable courier service
3. Once shipped, share the tracking details with our support team
4. After the product is received and passes quality checks, the refund or exchange will be processed

We accept UPI, credit/debit cards, net banking, wallets, and Cash on Delivery (COD) where available.

Yes. All prices shown on our website are inclusive of applicable taxes.

Absolutely. All payments are processed through secure and trusted payment gateways.

If your payment is deducted without order confirmation, the amount will be automatically refunded within 5–7 business days. If not, please contact customer support.

Once an order is placed, the payment method cannot be changed.

If a payment fails, please try again using a different payment method or contact your bank for assistance.

COD availability depends on your delivery location and order value.

Refer to the detailed size chart available on each product page before placing your order.

Yes. Our products are designed to offer a comfortable, true to size fit.

If eligible, you may request an exchange as per our return policy.

Use a soft measuring tape and follow the measurement guide provided alongside our size chart.

We recommend gentle hand wash or machine wash on a delicate cycle using mild detergent.

Yes, on a gentle cycle. Avoid hot water to maintain fabric quality.

Our fabrics are tested for durability and colour retention. Proper care helps maintain fit and finish over time.

Avoid tumble drying and ironing. Air dry in shade for best results.