Zarelle · Legal
Return & Exchange
Return & Exchange Policy
At Zarelle, customer comfort and satisfaction are important to us. Due to the nature of products and strict hygiene standards, our return and exchange policy is designed to ensure safety while offering fair support in genuine cases.
Eligible for Return / Exchange
Returns or exchanges are accepted only for selected categories, subject to the conditions below:
- The product must be unused, unwashed, and unworn
- Original packaging, tags, and labels must be intact
- Request must be raised within 7 days of the date of delivery
- Product must pass quality inspection after pickup
Eligible Categories (only if mentioned on product page)
Eligibility will be clearly mentioned on the product page.
How to Raise a Return Request
- Log in to your account or contact our support team
- Submit a return/exchange request within 7 days of delivery
- Once approved, pickup will be arranged from your address
Shipping or handling charges (if applicable) may be deducted from the refund amount.
Refund Process
Refunds are initiated after the returned item passes inspection.
COD Orders
Cash on Delivery
Refund will be processed to your bank account within 12–15 working days after pickup.
Prepaid Orders
Online Payments
Refund will be credited to the original payment method.
Damaged or Incorrect Products
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with images.
We will resolve the issue on priority.
Final Decision
Contact Us
For any return or exchange related queries, please reach us at:
Email: support@myzarelle.com